Privacy Policy

Information you give us. When you request an assessment or contact us: your name, email, phone number, service address, approximate monthly NS Power bill, your preferences about the system (roof or ground mount, whether you want a battery), where you are in the decision, whether this is your first solar assessment, what interests you about solar, how you heard about us, and any notes you include. If you came from our savings estimator, the region and roof direction you picked there are carried into the notes. If one of our representatives collects your details in person, that information is handled under this same policy.

Email for the customer portal waitlist. Our customer portal is not open yet. If you enter an email address on the login or sign-up page, we store that address, which of the two pages it came from, and your IP address, so we can let you know when the portal opens. Nothing else is collected there.

Photos you choose to upload. The assessment form accepts up to 12 photos of your roof, electrical panel, or NS Power bill, taken with your camera or picked from your library. Common image formats work, including JPG, PNG, WEBP, and HEIC. Where it can, your browser shrinks each photo and converts it to a JPEG before sending, so we usually receive a smaller copy rather than your original file. A bill photo can show your account number and usage history. Upload only what you are comfortable sharing; you can cover the account number, or skip photos entirely and we will ask for what we need later.

Recorded automatically with a submission. Your IP address and browser type. We use them to keep spam and abuse off the form, and they are stored with your request in our database for as long as we keep that record. Your IP address is also passed to Cloudflare as part of the bot check described below. We also record how you reached the site: the page you landed on, the referring site, and any campaign codes in the link you clicked (UTM values, and a Google or Meta click identifier if you arrived from an ad). This tells us which marketing brings enquiries. It is held in your browser only until you close the tab, and is sent to us only if you submit the form.

Site usage. We use Vercel Web Analytics and Speed Insights to see page views and page performance. Alongside page views we record a short list of named events that carry no personal information: starting the assessment form, submitting it or hitting an error, clicking a call or assessment link, and finishing the savings estimator or the roof quiz. These do not use cookies and do not track you across other sites.

Bot protection. The assessment form uses Cloudflare Turnstile to confirm a submission comes from a person. Turnstile processes information about your browser and device to make that decision.

This site does not set cookies for visitors. Public pages keep two small entries in your browser's session storage: the marketing attribution described above, and a flag so the loading screen is not shown twice in one visit. Both are cleared when you close the tab. Our staff sign-in area keeps a login token in the browser until that person signs out; it is for our own crew, not for visitors. Two outside services run code in your browser: Cloudflare, for the bot check on the assessment form, and Vercel, for page views and page speed. Each may use its own technical storage to work.

• To prepare and deliver your solar assessment and proposal.
• To follow up about your request.
• To coordinate scheduling, permits, and installation with you and the trades involved.
• To answer questions you send us.
• To understand which marketing and referrals bring enquiries.
• To prevent spam and abuse of the form.
• To improve the site, using aggregated, non-identifying analytics.

We do not use your information for marketing unrelated to your request without asking you first.

Operational partners. Only the parties needed to deliver the work you have asked for: for example, equipment suppliers, licensed electricians, municipal permit offices, and NS Power for net-metering enrolment.

Service providers. These companies process data on our behalf and only to provide their service to us: Supabase (database storage of your request, and of any email you leave on the login or sign-up page), monday.com (our customer relationship system, including any photos you upload), Vercel (website hosting, analytics, and performance measurement), and Cloudflare (bot protection on the form).

We do not sell your information, and we do not share your contact details with marketers.

Some of the service providers above store or process data on servers outside Canada, including in the United States. While it is there, your information may be subject to the laws of those jurisdictions, including lawful access by authorities. We use established providers and share only what is needed to deliver your assessment.

If you become a customer, we keep assessment and installation records for as long as needed to operate, support, and warranty your system, and as required by Canadian tax and electrical-safety rules.

If your enquiry does not lead to an installation, we keep the record for up to 24 months so we can follow up, then delete or anonymize it. Any photos you uploaded are deleted with that record. You can ask us to delete it sooner at any time.

Under PIPEDA you may ask what personal information we hold about you, ask us to correct it, ask us to delete information that is no longer required, or withdraw your consent to further contact. Send the request to info@clearskysolar.ca and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

We use encrypted connections (HTTPS) on every page, and our database is set up so that stored requests can be read only by our own server and by the people we have given dashboard access to. Access inside the company is limited to the people who need it. No system is perfectly secure, but we treat your information like our own.

We update this page when our practices change. The effective date at the top reflects the current version.

Privacy questions? info@clearskysolar.ca or (902) 986-8366.